Lume Announces Changes to Leadership Team, Creates New Department Focused on Customer Success

Clay Wood, Chief Customer Officer

Our passion is to help companies successfully utilize the cloud and make it easy for them to maximize the value they can get from leveraging our solutions

Lume, a global leader in providing managed cloud services, announced today a series of changes to the company’s leadership team.  The changes, announced by CEO Kyle Verzello, will support the implementation of the company’s operations and growth strategy.

The changes to Lume’s executive team reflect the company’s strategic goals with particular focus placed on its customers, service offerings, and growth objectives.


  •     Nathan Surginer has been appointed to Chief Information Officer, the role previously held by Clay Wood
  •     Josh Rhine has been appointed to Chief Marketing Officer
  •     Clay Wood has been appointed to Chief Customer Officer

Wood’s position as CCO reflects a new department created by the company.  Wood will be responsible for helping customers realize the full potential of Lume’s service offerings, driving renewals and customer growth, as well as acting as the internal customer advocate by influencing product direction and improving the customer experience.  The department will be responsible for all post-sale, customer-facing operations at Lume including initial customer onboarding, ongoing customer support and success, account management, training, solution right-sizing, and renewals.

“Our passion is to help companies successfully utilize the cloud and make it easy for them to maximize the value they can get from leveraging our solutions,” said Kyle Verzello, CEO of Lume.  “These organizational changes illustrate our focus on our customers, growth, and solution offerings. I am…

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