Vodafone botched my direct debit and after NINE months it's still not fixed 


Rebecca Rutt For Thisismoney.co.uk

It’s been nine months and Vodafone still hasn’t managed to fix my direct debits

My phone contract has been with Vodafone for more than 10 years now and I’ve never had any problems until recently when it started to cancel my direct debit.

Since February this year my direct debit payments haven’t been working properly and the money hasn’t been taken out of my account.

This means every month I am having to call Vodafone and pay the balance over the phone and then set the direct debit up again – only for the same thing to happen the next month.

In August this year I was so frustrated I complained to Vodafone and received £100 in compensation and the promise that the problem was resolved.

However, once again in September…


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